Client Story
Bridging the clinical-IT gap with outsourced expertise
Challenge
When it was time to upgrade the hospitals' electronic health record (EHR) system, RMC realized there was a critical gap between the needs of the clinical, executive and administrative staff, and assessed how the IT infrastructure and team could best meet those needs. Physicians felt the EHR often made their jobs harder instead of easier, while IT teams were frustrated that systems weren't optimized throughout the hospital. RMC needed more than an upgrade: the hospital needed to investigate its current user interface to uncover underlying issues, so their systems could best serve physicians, staff and-most importantly-patients.
Results
With Allscripts, RMC helped:
- Clinicians use customized templates for improved readability of patient transfer documents
- Reduce the time patients wait for admission from the emergency room within just eight months
- Reduce the time to discharge patients by nearly 25% within eight months.
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Client Story
